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Boost your network’s performance

With AT&T HomeTech Protection, you have access to Asurion Experts who can optimize your Wi-Fi network and keep it running faster, longer.

Call 866-642-4170
Call 866-642-4170
Man and woman looking at device in their home.

Need help with your
Wi-Fi network?

Good news: AT&T HomeTech Protection customers get two in-home visits every 12 months at no extra cost. Asurion Experts can help with the following:

  • Boost Wi-Fi speed
  • Troubleshoot any connection issues

Devices we can connect

Setting up your tech doesn’t have to be complicated. As part of your plan, our Asurion Experts can help connect some of your favorite devices, including:

Smart device hubs

Smart device hubs

streaming media player device

Streaming media player

Wireless router

Wireless router

Wireless printer

Wireless printer

How it works

woman wearing sunglasses while on phone

Call us to schedule an appointment
time that works for you.

tech expert holding router

An Asurion Expert will come to 
you and assess your Wi-Fi network
and connected devices.

woman on couch holding tablet

You can sit back and enjoy faster
Wi-Fi for your connected home tech.

Questions? Here’s everything you need to know

An Asurion Expert will help you evaluate the health of your network and triage any connectivity issues in your household. They will also help set up, configure, and troubleshoot any eligible home devices and answer additional connected home questions you may have.
Based on the assessment, the expert will provide recommendations for equipment placement in the house and bandwidth optimization and work to resolve any connectivity issues. Equipment replacement recommendations are also available upon request.
Before leaving, they’ll confirm that the assessment meets all of your needs and provide you with information on where to find troubleshooting tips and educational information.
Give us a call at 866-642-4170, and we’ll be happy to reschedule your appointment.
Our Asurion Experts are available by appointment 1pm-9pm local time Monday-Saturday. You can book your appointment by calling us at 866-642-4170.
Someone 18 or older must be present for the appointment. Pets must be restrained during the visit. Wi-Fi access must be available for the connection of your device(s).
Asurion Experts can help troubleshoot and connect most smart home devices, including:
  • TVs
  • Soundbars
  • Smart thermostats
  • Smart door locks
  • Smart doorbells
  • Streaming media players
  • Wireless printers
  • Wireless routers
  • Smart hubs
  • Smart lightbulbs
  • Wireless alarm systems

Yes, on the day of your appointment, the Asurion Expert will call you to confirm the timing of your appointment and to discuss the tech they’ll be helping you troubleshoot. They’ll also cover all safety measures you’ll need to be familiar with before the appointment.
Your Asurion Expert can help you set up and configure any eligible smart device during the visit. However, the expert will not be able to install any home products during an In-Home Visit or perform any steps that require tools. To schedule an additional appointment for a $49 installation, call us at 866-642-4170.
Safety is a top priority during appointments. We’re following CDC-recommended guidelines to keep both our customers and Asurion Experts safe.
Before your scheduled appointment, an Asurion Expert will be calling you to confirm that no one in your household has been recently exposed to a contagious illness or has felt ill with flu-like or potential coronavirus symptoms.
With AT&T HomeTech Protection, customers get two In-Home Visits every 12 months to help assess their Wi-Fi network and configure, set up, and optimize smart devices.
An Asurion Expert will help you evaluate the health of your network and triage any connectivity issues in your household. They will also help set up, configure, and troubleshoot any eligible home devices and answer additional connected home questions you may have.
Based on the assessment, the expert will provide recommendations for equipment placement in the house and bandwidth optimization and work to resolve any connectivity issues. Equipment replacement recommendations are also available upon request.
Before leaving, they’ll confirm that the assessment meets all of your needs and provide you with information on where to find troubleshooting tips and educational information.
Yes, on the day of your appointment, the Asurion Expert will call you to confirm the timing of your appointment and to discuss the tech they’ll be helping you troubleshoot. They’ll also cover all safety measures you’ll need to be familiar with before the appointment.
Give us a call at 866-642-4170, and we’ll be happy to reschedule your appointment.
Your Asurion Expert can help you set up and configure any eligible smart device during the visit. However, the expert will not be able to install any home products during an In-Home Visit or perform any steps that require tools. To schedule an additional appointment for a $49 installation, call us at 866-642-4170.
Our Asurion Experts are available by appointment 1pm-9pm local time Monday-Saturday. You can book your appointment by calling us at 866-642-4170.
Safety is a top priority during appointments. We’re following CDC-recommended guidelines to keep both our customers and Asurion Experts safe.
Before your scheduled appointment, an Asurion Expert will be calling you to confirm that no one in your household has been recently exposed to a contagious illness or has felt ill with flu-like or potential coronavirus symptoms.
Someone 18 or older must be present for the appointment. Pets must be restrained during the visit. Wi-Fi access must be available for the connection of your device(s).
With AT&T HomeTech Protection, customers get two In-Home Visits every 12 months to help assess their Wi-Fi network and configure, set up, and optimize smart devices.
Asurion Experts can help troubleshoot and connect most smart home devices, including:
  • TVs
  • Soundbars
  • Smart thermostats
  • Smart door locks
  • Smart doorbells
  • Streaming media players
  • Wireless printers
  • Wireless routers
  • Smart hubs
  • Smart lightbulbs
  • Wireless alarm systems

tech expert showing customer smart phone

Ready to schedule an in-home visit?

Call 866-642-4170

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Disclaimer

AT&T Mobile Insurance, and the insurance component of AT&T Protect Advantage for 1, AT&T Protect Advantage for Business for 1, AT&T Protect Advantage for 4, and AT&T Protect Advantage for Business for 4 is underwritten by Continental Casualty Company, a CNA company (CNA), and administered by Asurion Protection Services, LLC (in Iowa, Lic. #1001002300, in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #0D63161, in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA.


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