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  • Claims

    Claims

    Broken tech is frustrating. Your claims don’t have to be.

    Get started

    Start a new claim

    Get a repair, replacement, or reimbursement for your eligible device.

    Track or manage a claim

    Resume or check the status of an open claim.

    What to expect

    Learn more about your coverage and how claims work.

    Calculate my deductible/service fee

    Get a personalized estimate for your device.

    Claim FAQs

    Get answers to the most frequently asked claims questions.

  • Get tech support

    Get expert help anytime, anywhere

    Our experts help you get the most out of your plan with premium expert tech support.

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  • Repair a device

    What can we help you with today?

    Get a fast repair without a plan—
it’s simple at any uBreakiFix® store.

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    All repair options

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Claims
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Claims
Claims
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If you enrolled in a Consumer Cellular Protection Plan prior to July 26, 2022 your plan is serviced by another provider. Please contact Allstate at 1-877-927-7268 or visit www.allstateprotectionplans.com.
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An Asurion expert helping a customer with his phone in-store
Consumer Cellular

Start or track your claim

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How our claims process works

Expert Image

1. Tell us what happened

We'll ask you a few questions to find out whether you're eligible for a repair or a replacement. Start a claim

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2. Choose an option

Based on what’s wrong with your device, we'll provide a few options for your repair or replacement.

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3. Track your claim

We'll get you a working device as fast as we can - stay updated every step of the way!Track a claim

Here’s your service fee info

Upload documents

We may ask for documentation to help keep your account safe. If we ask you for this when you start a claim, upload your documents online. We’ll let you know once we review them.

Upload your documents

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Claim status

You can track your claim through the whole process.

Track a claim
Track a claim
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Coverage details

View complete terms and conditions of coverage.

Download
Download

When will I get my replacement?

Claim approvedDelivery day as soon as
Before 12:00 am CT on Monday–FridayNext day
Before 7:30 pm CT on SaturdayMonday
Shipping feeIncluded

Frequently asked questions

Providing documentation helps verify your account. If we’ve requested documentation for your claim, you can upload it here.
View terms and conditions for your plan >

You are eligible for enrollment within 60 days from activation of your device.
Asurion Protection provides replacement or repair for your mobile device. It may also cover certain defects after the manufacturer's warranty expires. If you're already enrolled in Asurion Protection, click here to File a claim.

Learn more about Asurion Protection.
Providing documentation helps verify your account. If we’ve requested documentation for your claim, you can upload it here.
Asurion Protection provides replacement or repair for your mobile device. It may also cover certain defects after the manufacturer's warranty expires. If you're already enrolled in Asurion Protection, click here to File a claim.

View terms and conditions for your plan >

Learn more about Asurion Protection.
You are eligible for enrollment within 60 days from activation of your device.
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