logo
Start a claim
logo
Start a claim
Start a claim
Skip to main content
Virgin Plus

Start, manage, or track your claim.

English : Français

Get started

Here's your service fee info for SmartCare for BYOD

Upload documents

We may ask for documentation to help keep your account safe. If we ask you for this when you start a claim, upload your documents online. We’ll let you know once we review them.

Upload your documents

a man on a cloud holding his smartphone

Claim Status

You can track your claim through the whole process.

Track a claim
Track a claim
A smartphone dropping to the ground, cracking the screen

Coverage details

View complete terms and conditions of coverage.

View Documents
View Documents
REPLACEMENT DEVICE

Shipping Schedule

Claim CompletedDelivery Day
Before 4pm ADT on Monday–FridayWithin 1-3 business days
SaturdayWithin 1-3 business days
SundayWithin 1-3 business days

Shipping cost is included for all replacement devices.


Looking to track a shipment?


CUSTOMER SUPPORT HOURS

  • Monday - Saturday: 9:00 AM – 9:00 PM ET
  • Sunday: 12:00 PM (Noon) – 9:00 PM ET

Closed on statutory holidays.

Asurion Logo
Terms of Use
Privacy Policy
Sitemap©Asurion 2026