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  • AT&T Protect Advantage
  • AT&T HomeTech Protection
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  • Tech support
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Start using your AT&T Protect Advantage benefits

Get the most out of your protection plan today.

Start a claim
Get tech support
Enroll now
Access my benefits

Protection and support when you need it most

When things go wrong, we'll make them right.

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File claims online or by phone

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Hassle-free repairs or replacements for your covered devices

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Quick ProTech support Weekdays: 8am–12am ET
Weekends: 10am–10pm ET

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Same-day replacements and setup

Start a claim Get tech support

Explore your benefits as an AT&T Protect Advantage customer

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Mobile device setup

We’ll walk you through the steps to make sure everything works like it should.Included with your plan

Learn more
Learn more
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Battery health checkup

Run a battery checkup, and we’ll give you tips on keeping it in good shape. Included with your plan

Start checkup
Start checkup
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Performance check

Visit your local uBreakiFix® by Asurion to improve your device speed, signal, and battery performance. Included with your plan

Schedule now
Schedule now
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Personalized help from ProTech experts

Get live access to expert support, included with AT&T Protect Advantage. Available weekdays 8am–12am ET and weekends 10am–10pm ET.

  • Transfer contacts, photos, and videos between devices
  • Optimize device performance—battery, speed, and storage
  • Maximize device usage for email, games, and more
  • Connect with wireless networks and devices
Call 888-477-6832

Access your AT&T plan benefits

  • Same-day replacements and setup
  • Screen repair options for your plan
  • Unlimited battery replacements
  • ProTech expert support
Sign in to your account

Frequently asked questions

Starting a claim is quick and easy. Visit phoneclaim.com/att or click “Start a claim” at the top of this page. You can also call 888-562-8662 for help.
Important: claims must be filed within 60 days of the incident.
AT&T postpaid customers can enroll in AT&T Protect Advantage within 30 days of activating a device.
New device purchases: You can enroll within 30 days of activation.
Bring Your Own Device (BYOD): Devices activated on the AT&T network may also be eligible within 30 days of activation.
For all eligible devices, coverage starts when you enroll, and your device is covered after you log airtime after enrollment. Pre-existing damage isn't covered.
For full eligibility details and coverage terms, please review the Protect Advantage Terms & Conditions.
View Terms and Conditions for your plan.
About our replacements
Claims may be fulfilled with new or refurbished devices and may be the same model or another model of like kind and quality. Replacement devices may contain original or non-original replacement parts. Colors, features, and accessory compatibility are not guaranteed.
Our replacement and repair limited warranty
When your claim is approved, your Asurion repair or replacement device comes with a 12-month limited warranty. If you are experiencing warranty issues with your replacement, please contact Asurion at 888-562-8662.
Yes, AT&T Protect Advantage coverage includes loss and theft for covered devices.
For coverage to apply to a connected device, you must have used the device (logged use of voice or data) on your wireless number after enrollment. See the brochure and Terms and Conditions for complete plan details.
If you're enrolled in a device protection plan
Start a claim. Your plan may provide replacement, repair, and/or tech support for your mobile device. It covers issues that aren't covered by the manufacturer's warranty (e.g., loss, theft, or physical damage). It may also cover certain defects after the manufacturer's warranty expires.
If you aren't enrolled in a device protection plan
You can purchase a new device at retail cost and enroll in device protection within 30 days of activation (coverage begins after enrollment).
Coverage starts on the day of activation (pre-existing damage is not covered). Learn more about your enrollment eligibility.
Starting a claim is quick and easy. Visit phoneclaim.com/att or click “Start a claim” at the top of this page. You can also call 888-562-8662 for help.
Important: claims must be filed within 60 days of the incident.
About our replacements
Claims may be fulfilled with new or refurbished devices and may be the same model or another model of like kind and quality. Replacement devices may contain original or non-original replacement parts. Colors, features, and accessory compatibility are not guaranteed.
Our replacement and repair limited warranty
When your claim is approved, your Asurion repair or replacement device comes with a 12-month limited warranty. If you are experiencing warranty issues with your replacement, please contact Asurion at 888-562-8662.
AT&T postpaid customers can enroll in AT&T Protect Advantage within 30 days of activating a device.
New device purchases: You can enroll within 30 days of activation.
Bring Your Own Device (BYOD): Devices activated on the AT&T network may also be eligible within 30 days of activation.
For all eligible devices, coverage starts when you enroll, and your device is covered after you log airtime after enrollment. Pre-existing damage isn't covered.
For full eligibility details and coverage terms, please review the Protect Advantage Terms & Conditions.
Yes, AT&T Protect Advantage coverage includes loss and theft for covered devices.
For coverage to apply to a connected device, you must have used the device (logged use of voice or data) on your wireless number after enrollment. See the brochure and Terms and Conditions for complete plan details.
View Terms and Conditions for your plan.
If you're enrolled in a device protection plan
Start a claim. Your plan may provide replacement, repair, and/or tech support for your mobile device. It covers issues that aren't covered by the manufacturer's warranty (e.g., loss, theft, or physical damage). It may also cover certain defects after the manufacturer's warranty expires.
If you aren't enrolled in a device protection plan
You can purchase a new device at retail cost and enroll in device protection within 30 days of activation (coverage begins after enrollment).
Coverage starts on the day of activation (pre-existing damage is not covered). Learn more about your enrollment eligibility.
1. Same-Day Replacement: Available for select devices in select areas and is subject to parts and technician availability. Claims must be filed and approved by 4pm. Eligibility is determined at time of claim approval and is contingent on certain criteria.
2. Subject to eligible wireless phones outside of manufacturer’s warranty period that power on but fail to hold an adequate charge after ProTech diagnostic testing. Available for select devices in select areas.
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