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Peace of mind for your phone

Protect your phone with Mobile Insurance for AT&T Prepaid or Mobile Protection for AT&T Prepaid.

Enroll now
Start a claim
Enroll now
Start a claim

AT&T Prepaid device protection plans are not available for New York customers.

What's covered?

Get coverage for loss, theft, accidental physical or liquid damage, and out of warranty malfunctions.

Reliable repairsScreen repairs as soon as same day

Fast replacementsA replacement as soon as next day

Coverage detailsView brochure and terms and conditions

Cracked screen? We can help.

A cracked screen can ruin your day. But it doesn't have to. When you’re covered by an AT&T Prepaid protection plan, you can start a claim and get your screen fixed as soon as the same day for eligible phones. It's fast, convenient, and almost like it never happened.

Enroll now

How our claims process works

Tell us what’s wrongWe'll ask you a few questions to find out whether we’ll need to fix or replace your phone.

Start a claim
Start a claim

Select an optionBased on what’s wrong with your device, we'll let you know if your device is eligible for a repair or replacement.

Track your claimStay updated on your claim every step of the way. We'll get you back up and running fast.

Track a claim
Track a claim

Frequently asked questions

To be eligible for this program, you must enroll within 30 days of new activation or upgrade. Requires eligible phone.

Mobile Insurance for AT&T Prepaid and Mobile Protection for AT&T Prepaid are not available to New York customers.
You may cancel your optional insurance coverage at any time and receive a refund of your unearned monthly premium/charges. To cancel, call Asurion at 866-727-1998.
For claims approved by 11:59pm CT:
  • Monday-Thursday - Replacement will arrive the next day
  • Friday - Replacement will arrive on Monday
  • Saturday - Replacement will arrive on Monday
For claims approved by 9:59pm CT:
  • Sunday - Replacement will arrive on Monday
Deliveries to Alaska, Hawaii, Puerto Rico and U.S. Virgin Islands cannot be shipped for next day delivery.
Yes, but the device must be in good working condition and may be subject to inspection prior to enrollment.
You can check the status of your claim here.
Upon initiating a claim, you’ll answer a series of questions to find out if you are eligible for cracked screen repair. You can also use our online lookup tool here to determine if your phone is eligible for cracked screen repair.
To be eligible for this program, you must enroll within 30 days of new activation or upgrade. Requires eligible phone.

Mobile Insurance for AT&T Prepaid and Mobile Protection for AT&T Prepaid are not available to New York customers.
Yes, but the device must be in good working condition and may be subject to inspection prior to enrollment.
You may cancel your optional insurance coverage at any time and receive a refund of your unearned monthly premium/charges. To cancel, call Asurion at 866-727-1998.
You can check the status of your claim here.
For claims approved by 11:59pm CT:
  • Monday-Thursday - Replacement will arrive the next day
  • Friday - Replacement will arrive on Monday
  • Saturday - Replacement will arrive on Monday
For claims approved by 9:59pm CT:
  • Sunday - Replacement will arrive on Monday
Deliveries to Alaska, Hawaii, Puerto Rico and U.S. Virgin Islands cannot be shipped for next day delivery.
Upon initiating a claim, you’ll answer a series of questions to find out if you are eligible for cracked screen repair. You can also use our online lookup tool here to determine if your phone is eligible for cracked screen repair.
Protech

What else is included with Mobile Protection?

AT&T ProTech

Call or chat with a live ProTech expert

Learn more

Ready to protect your phone?

Enroll now
Not available in New York. For complete coverage details, view Terms and Conditions.
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Contact us

Need help? We're here for you.

ProTech support

Weekdays: 8am-12am ET

Weekends: 10am-10pm ET

Claim support

Weekdays: 8am-10pm ET

Weekends: 9am-9pm ET

Call 866-727-1998

Mobile Protection for AT&T Prepaid includes both Mobile Insurance for AT&T Prepaid and ProTech for AT&T Prepaid. Mobile Insurance for AT&T Prepaid is underwritten by Continental Casualty Company, Chicago, IL, a CNA Company, and administered by Asurion Protection Services, LLC (in Iowa, Lic. #1001002300; in California, Asurion Protection Services Insurance Agency, LLC, Lic. #0D63161; in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA.

1. $49 deductible applies. Each screen repair will count towards your claim limits. Limited to eligible devices in select areas. Newly launched device models may not be eligible for repair. Visit att.com/prepaidprotection or call 866-727-1998 to check current eligibility. Same day repair option depends upon claim approval time and technician availability. Repairs are performed by an Asurion-certified technician and come with a 12-month limited warranty. Repairs may use new or refurbished parts; may contain original or non-original manufacturer parts; and may void the manufacturer warranty. Some phone models may not be eligible for screen repair (i.e. Tiers A and B are not eligible for screen repair). Eligible devices and available areas are both subject to change any time.

2. Claims fulfilled with a replacement device and approved by 11:59pm CT will be shipped and, in most cases, delivered the next day. Deliveries to Alaska, Hawaii, Puerto Rico and U.S. Virgin Islands cannot be shipped for next-day delivery. Claims may be fulfilled with a new or refurbished phone, of the same model or other model of like-kind and quality, and may be previously opened, used, refurbished or re-manufactured, and/or maycontain original or non-original replacement parts. Colors, features and accessory compatibility are not guaranteed.


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