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An Asurion expert helping a customer with his phone in-store
An Asurion expert helping a customer with his phone in-store
Cox Mobile

Start or track your claim

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Asurion is trusted by nearly 230 million worldwide.
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How our claims process works

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1. Tell us what happened

We'll ask a few questions to find out what is wrong with your device and whether you're eligible for a repair or a replacement.Start a claim

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2. Choose an option

Based on what’s wrong with your device, we'll provide a few options for your repair or replacement.

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3. Track your claim

We'll get you a working device as fast as we can - stay updated every step of the way!Track a claim

Here are your deductible / service fee repair and replacement options

Upload documents

We may ask for documentation to help keep your account safe. If we ask you for this when you start a claim, upload your documents online. We’ll let you know once we review them.

Upload your documents

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Claim status

You can track your claim through the whole process.

Track a claim

A smartphone dropping to the ground, cracking the screen

Coverage details

View complete terms and conditions of coverage.Download

When will I get my replacement?

Claim approvedDeliver day as soon as
Before 12:00 am CT on Monday–FridayNext day *Excluding Sundays
Before 12:00 am CT on SaturdayMonday
Before 10:00 am CT on SundayMonday
Shipping feeIncluded

Asurion Experts. Here to help with your device.

Frequently asked questions

To upload your documents, resume your claim. We may ask for documentation to keep your account safe. If we didn't ask you for it, you don't need to do anything.
Having Cox Mobile Protection Plan won't prevent your device from being lost or stolen, but it will make what happens after that a lot easier.
If your device is lost or stolen:
  • Temporarily suspend your service to prevent unauthorized use.
  • If you can't find your Apple device, consider putting it in lost mode.
  • File a claim.
For additional tips and tricks visit this article on What to do if your phone is lost or stolen.
Your plan may provide a replacement, repair, and/or tech support for your mobile device. It covers issues that aren't covered by the manufacturer's warranty (e.g., loss, theft, or physical damage). It may also cover certain defects after the manufacturer's warranty expires. If you are enrolled, click here to File a claim.

To learn more, please visit this link to read about Cox Mobile Protection.
Log directly into your Cox.com account by visiting this Cox.com Login Page.
To upload your documents, resume your claim. We may ask for documentation to keep your account safe. If we didn't ask you for it, you don't need to do anything.
Your plan may provide a replacement, repair, and/or tech support for your mobile device. It covers issues that aren't covered by the manufacturer's warranty (e.g., loss, theft, or physical damage). It may also cover certain defects after the manufacturer's warranty expires. If you are enrolled, click here to File a claim.

Having Cox Mobile Protection Plan won't prevent your device from being lost or stolen, but it will make what happens after that a lot easier.
If your device is lost or stolen:
  • Temporarily suspend your service to prevent unauthorized use.
  • If you can't find your Apple device, consider putting it in lost mode.
  • File a claim.
For additional tips and tricks visit this article on What to do if your phone is lost or stolen.
To learn more, please visit this link to read about Cox Mobile Protection.
Log directly into your Cox.com account by visiting this Cox.com Login Page.
Cox Mobile Protection Plan is a combination of insurance, service contract, and technical support. The insurance is underwritten by Allianz Global Risks US Insurance Company; Asurion Insurance Services, Inc. (in California, Agent License #0B35141; in Iowa, Agent #1001000131) is the Agent and provides claims servicing under this program. Includes insurance similar to other insurance sold separately for up to $4.25. The service contract is provided by Asurion Technology Services, Inc., or one of its affiliates. The technical support is provided by Asurion Technology Services, Inc. and Asurion Mobile Applications, LLC.

Asurion® is the property of Asurion, LLC. All rights reserved. Apple® and iPhone® are registered trademarks of Apple Inc. All other trademarks, service marks, and product brands that appear on this website are not owned by Asurion and are the property of their respective owners. Asurion is not affiliated with, sponsored by, or endorsed by Apple or any of the respective owners of the other trademarks, service marks and/or product brands cited herein.
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