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Technician assisting customer with laptop at repair store with status showing repair in progress.
Technician assisting customer with laptop at repair store with status showing repair in progress.

Start, resume, or track your HP Care Complete claim

Get Started
Get Started

Describe the issue

Select your device and fill us in on what’s going on.

Leave it to us

Relax and let us handle your quick repair, replacement, or reimbursement.

Get live updates

Track every step of the process until you’re back up and running.

Frequently asked questions

Cracked phone screen? We have the tools to fix it in our fully-equipped repair vans. Check out the answers to our FAQs to learn more.

You can start a claim online or by phone at 866-772-5517 (available everyday 7am-10pm CT).
HP Individual
Your coverage limit, or maximum for protection events, is $3K per claim, $5K per rolling 12 months.
HP Family and HP Whole Home
Your coverage limit, or maximum for protection events, is $3K per claim, $5K per rolling 12 months.
If you lost the return envelope or your replacement device did not include a return envelope, please call us at 866-772-5517.
You may start a claim anytime after Day 31 of coverage. For those with a HP Individual and HP Family plan, coverage for your devices doesn’t begin until after you’ve registered them. Pre-existing conditions and breakdowns that occur before Day 31 are not covered.
Sorry, no. Any pre-existing damaged devices are not covered under the plan prior to enrollment. If you need a repair on a device that was damaged prior to enrollment or that is not covered under a plan, a uBreakiFix by Asurion store can assist you with a repair. Feel free to schedule a service online or visit one of our 700+ stores. Please see the Terms and Conditions for complete program details.
If required, you'll need to ship us your original device. We’ll send a prepaid shipping envelope with your replacement.
You can start a claim online or by phone at 866-772-5517 (available everyday 7am-10pm CT).
You may start a claim anytime after Day 31 of coverage. For those with a HP Individual and HP Family plan, coverage for your devices doesn’t begin until after you’ve registered them. Pre-existing conditions and breakdowns that occur before Day 31 are not covered.
HP Individual
Your coverage limit, or maximum for protection events, is $3K per claim, $5K per rolling 12 months.
HP Family and HP Whole Home
Your coverage limit, or maximum for protection events, is $3K per claim, $5K per rolling 12 months.
Sorry, no. Any pre-existing damaged devices are not covered under the plan prior to enrollment. If you need a repair on a device that was damaged prior to enrollment or that is not covered under a plan, a uBreakiFix by Asurion store can assist you with a repair. Feel free to schedule a service online or visit one of our 700+ stores. Please see the Terms and Conditions for complete program details.
If you lost the return envelope or your replacement device did not include a return envelope, please call us at 866-772-5517.
If required, you'll need to ship us your original device. We’ll send a prepaid shipping envelope with your replacement.
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