logo
Get Started
logo
Get Started
Get Started
Skip to main content

Phone trouble? Get help in a snap.

Start, resume, manage, or track your claim.English : Français

Get Started

Here's your service fee info

Need more help?

Upload documents
Click here: View repairable issues by device type
Find more here: Review repair warranty information.
Shipping schedule
Find my service fee/deductible
Find complete terms and conditions of coverage here: View documents.
Learn more about device protection on this Koodo website link.
  • Monday - Saturday: 9:00 AM – 9:00 PM ET
  • Sunday: 12:00 PM (Noon) – 9:00 PM ET
Closed on statutory holidays.
Upload documents
Find my service fee/deductible
Click here: View repairable issues by device type
Find complete terms and conditions of coverage here: View documents.
Find more here: Review repair warranty information.
Learn more about device protection on this Koodo website link.
Shipping schedule
  • Monday - Saturday: 9:00 AM – 9:00 PM ET
  • Sunday: 12:00 PM (Noon) – 9:00 PM ET
Closed on statutory holidays.

Upload your documents here

Providing documentation helps verify your account. If we’ve requested documentation for your claim, you can upload it here.

Upload documents

Asurion Experts. Here to help with your device.

Tell me more
Asurion Logo
Terms of Use
Privacy Policy
Sitemap©Asurion 2026