Asurion Tech Care keeps claims simple
Claims don’t have to be complicated. Start, resume, or track your Asurion Tech Care claim now.
Tech problems are no problem
Choose your tech
Select the device or appliance you need help with.
Solved—your way
Repairs, replacements, reimbursements—or even upgrade to something new for an extra fee.
Live updates
Track every step of the way. We'll get you back up and running fast.
Have a question?
Check out our frequently asked questions or view your Terms and Conditions.
The following coverage is included in your plan:
- Mechanical/electrical malfunctions
- Device malfunctions due to normal wear and tear
- Accidental damage from handling for eligible portable devices (drops, spills, and cracks)
- In-store repairs on eligible devices
Sorry, no. Any preexisting damaged devices are not covered under the plan prior to enrollment. If you need a repair on a device that was damaged prior to enrollment or that is not covered under the Asurion Tech Care plan, our stores can assist you with a repair. Feel free to schedule a service online or visit one of our 700+ stores.
Please see the Terms and Conditions for complete program details.
Starting 31 days after you register your devices, they're covered under your plan until 30 days after it's cancelled. The plan will continue monthly.
Coverage starts 31 days after registering for each device.
You can cancel online or by calling us at 855-357-8324. We'll refund you a prorated amount from your recent monthly payment
If you lost the return envelope or your replacement device did not include a return envelope, please call us at 855-357-8324.
If you’re unsure where these numbers are located on your device, check out this helpful article.
An Asurion Tech Care plan (also referred to as an extended service plan [ESP] or extended service contract [ESC]) provides coverage for phones, home tech, and major appliances above and beyond the terms and life of a manufacturer’s warranty. When a covered device breaks or stops working, we'll repair, replace, or reimburse you for your device. Upgrade options to replace your device may also be available to you for an additional fee.
Yes, you'll need to register your devices or add them to your account. Coverage for each device starts 30 days after registration. Registering devices helps us speed up the claims process for you. Additionally, it helps us to know more specifics about which device is broken so we can provide the best repair or replacement options for you.
When a device breaks or stops working, you can start a claim online or by calling 855-357-8324. Simply tell us what's wrong, and we'll repair, replace, or reimburse you for your covered device. You can even upgrade for a fee. Your options will be based on eligibility, and if your claim is approved, a service fee plus tax may apply.
- Loss, theft, and intentional damage
- Scratches, dents, and dings to products that still work as intended
Additional exclusions apply. See Terms and Conditions for complete list.
The plan begins on day 1 with access to 24/7 technical support, and device protection coverage begins on day 31 of enrollment. Any preexisting conditions or breakdowns that occur before day 31 are not covered.
Start or manage a claim online or by calling 855-357-8324.
You may cancel your plan anytime (with a full refund
if canceled within the first 30 days). After 30 days of coverage, you will receive a prorated refund. Plan will continue monthly until canceled.
- For a 5-device plan: Your coverage limit, or maximum for protection events, is $4,000 in coverage every 12 months.
- For a 10-device plan: Your coverage limit, or maximum for protection events, is $7,000 in coverage every 12 months.
- For a 15-device plan: Your coverage limit, or maximum for protection events, is $12,000 in coverage every 12 months.
If required, you'll need to ship us your original device. We’ll send a prepaid shipping envelope with your replacement.
Most replacements ship the next business day after your claim is submitted. You can check the status of your claim online anytime.
Phones tend to break most often, so in order to provide the most value for each plan we start with a set number of phones to cover. However, you can always purchase add-on coverage for additional phones.
Yep, that’s the best part! We know tech comes and goes, that’s why we made it so you can always adjust your coverage whenever you need to. Coverage starts 30 days after adding or swapping in a new device. (Unless it's a replacement or upgrade we've provided—those will automatically be covered by your plan.)
The following coverage is included in your plan:
- Mechanical/electrical malfunctions
- Device malfunctions due to normal wear and tear
- Accidental damage from handling for eligible portable devices (drops, spills, and cracks)
- In-store repairs on eligible devices
- Loss, theft, and intentional damage
- Scratches, dents, and dings to products that still work as intended
Additional exclusions apply. See Terms and Conditions for complete list.
Sorry, no. Any preexisting damaged devices are not covered under the plan prior to enrollment. If you need a repair on a device that was damaged prior to enrollment or that is not covered under the Asurion Tech Care plan, our stores can assist you with a repair. Feel free to schedule a service online or visit one of our 700+ stores.
Please see the Terms and Conditions for complete program details.
The plan begins on day 1 with access to 24/7 technical support, and device protection coverage begins on day 31 of enrollment. Any preexisting conditions or breakdowns that occur before day 31 are not covered.
Starting 31 days after you register your devices, they're covered under your plan until 30 days after it's cancelled. The plan will continue monthly.
Start or manage a claim online or by calling 855-357-8324.
Coverage starts 31 days after registering for each device.
You may cancel your plan anytime (with a full refund
if canceled within the first 30 days). After 30 days of coverage, you will receive a prorated refund. Plan will continue monthly until canceled.
You can cancel online or by calling us at 855-357-8324. We'll refund you a prorated amount from your recent monthly payment
- For a 5-device plan: Your coverage limit, or maximum for protection events, is $4,000 in coverage every 12 months.
- For a 10-device plan: Your coverage limit, or maximum for protection events, is $7,000 in coverage every 12 months.
- For a 15-device plan: Your coverage limit, or maximum for protection events, is $12,000 in coverage every 12 months.
If you lost the return envelope or your replacement device did not include a return envelope, please call us at 855-357-8324.
If required, you'll need to ship us your original device. We’ll send a prepaid shipping envelope with your replacement.
If you’re unsure where these numbers are located on your device, check out this helpful article.
Most replacements ship the next business day after your claim is submitted. You can check the status of your claim online anytime.
An Asurion Tech Care plan (also referred to as an extended service plan [ESP] or extended service contract [ESC]) provides coverage for phones, home tech, and major appliances above and beyond the terms and life of a manufacturer’s warranty. When a covered device breaks or stops working, we'll repair, replace, or reimburse you for your device. Upgrade options to replace your device may also be available to you for an additional fee.
Phones tend to break most often, so in order to provide the most value for each plan we start with a set number of phones to cover. However, you can always purchase add-on coverage for additional phones.
Yes, you'll need to register your devices or add them to your account. Coverage for each device starts 30 days after registration. Registering devices helps us speed up the claims process for you. Additionally, it helps us to know more specifics about which device is broken so we can provide the best repair or replacement options for you.
Yep, that’s the best part! We know tech comes and goes, that’s why we made it so you can always adjust your coverage whenever you need to. Coverage starts 30 days after adding or swapping in a new device. (Unless it's a replacement or upgrade we've provided—those will automatically be covered by your plan.)
When a device breaks or stops working, you can start a claim online or by calling 855-357-8324. Simply tell us what's wrong, and we'll repair, replace, or reimburse you for your covered device. You can even upgrade for a fee. Your options will be based on eligibility, and if your claim is approved, a service fee plus tax may apply.
Asurion is trusted by nearly 230 million worldwide.
