How to troubleshoot common Bluetooth connectivity issues

Bluetooth makes it easy to connect devices—like headphones, speakers, smartwatches, and keyboards—without cords. But sometimes, connections can fail or drop. If your devices aren’t pairing or the sound keeps cutting out, don’t worry. Our experts help people every day to fix Bluetooth connectivity issues, and we’ll walk you through simple steps to get yours working again.

Check your device’s Bluetooth settings

Before starting any Bluetooth troubleshooting, make sure Bluetooth is turned on and your device is set to be discoverable. This allows other devices to find and connect to it.

If you’re using a phone, you can learn more about how to connect Bluetooth devices in our step-by-step guide.

Restart both devices

Restarting can refresh the connection and clear temporary glitches. Turn off and back on your phone, tablet, or computer as well as the Bluetooth accessory you’re trying to connect.

Remove and re-pair the device

If restarting doesn’t resolve Bluetooth problems:

1. Go to your Bluetooth settings.
2. Find the device in the list of paired devices.
3. Select Forget or Remove.
4. Put the device back into pairing mode and reconnect it.

Check for interference

Other wireless signals—like Wi-Fi networks or even microwaves—can disrupt connections. Move your devices closer together and away from other electronics. This can often fix Bluetooth connectivity issues without any further steps.

Update your software

Software updates often fix bugs that cause Bluetooth issues. Check for updates on both your phone or computer and your Bluetooth device. If you’re on an iPhone, see our guide on how to update your iOS for detailed instructions.

Test with another device

If the problem continues, try connecting your Bluetooth device to a different phone, computer, or tablet. This will help you see if the issue is with your original device or the accessory.

When to get help

If you’ve tried these Bluetooth troubleshooting steps and still can’t connect, there may be a hardware issue. A tech expert at uBreakiFix® by Asurion can run a diagnostic, clean your device, and help you resolve Bluetooth problems in person.

FAQ

Why won’t my Bluetooth connect even though it’s on?

It could be due to interference, outdated software, or a problem with the pairing process. Try removing and re-pairing the device, then check for updates.

How do I fix Bluetooth audio cutting out?

Keep devices close together, away from walls or other wireless signals, and make sure both have updated software.

Can Bluetooth stop working completely?

Yes. Hardware damage or faulty components can cause Bluetooth to fail. In that case, professional repair may be needed.