How to set up your eero Wi-Fi extender

💡 Need to know

• Start with your main eero online. Add the extender only after the existing network is working normally.
• Use the eero app. It walks you through adding another eero and helps with placement.
• Placement matters. Put the extender between your existing eero and the area that needs better Wi-Fi—not inside the dead zone.
• Setup refusing to cooperate?
  Get 24/7 expert support for the tech you rely on.

There’s usually one spot in the house where Wi-Fi seems to lose interest. Maybe the bedroom buffers, the home office drops calls, or the patio gets just enough signal to make you think streaming might work before proving otherwise.

Adding another eero® can help fill that gap without creating a separate network to manage. At Asurion, our experts know how to get connected-home tech working together—and where you put that extra eero matters almost as much as setting it up correctly. Here’s how to do both.

Before you add another eero

Make sure your existing eero network is online and working normally first. If the main network is already dropping out or running unusually slowly, adding another device can make troubleshooting harder rather than fixing the underlying problem.

You’ll also want:

• The eero app on your phone.
• Access to the eero account that manages the network.
• The new eero plugged in and ready to add.

If all of that is in place, setup itself is pretty quick.

Add the eero in the app

Open the eero app and look for the option to add or replace an eero device. Choose the option to add another eero, then follow the prompts to identify and connect the new device to your existing network.

Keep your phone nearby while the app searches. Once it finds the new eero, the app should walk you through the rest of setup and help determine whether you’ve picked a workable location.

Give the device time to come fully online before moving it again.

Put the eero where it can actually help

The instinct is to put an extender right next to the room with terrible Wi-Fi. The problem is that it still needs a strong connection back to the rest of the eero network.

A better starting point is somewhere between an existing eero and the weak area. Keep it:

• Out in the open.
• Off the floor when possible.
• Away from large metal objects and major appliances.
• Close enough to another eero to maintain a reliable connection.

Think of it as passing Wi-Fi along, not magically creating a strong signal in a place where none reaches.

Test the weak spot again

Once the new eero is online, go back to the room that started this whole project and use Wi-Fi the way you normally would. Stream something, load a few webpages, or join a call rather than relying only on the signal bars.

If the connection is still weak, move the new eero a little closer to the existing network and test again. A few feet can make more difference than you'd expect, especially around thick walls, appliances, or other obstacles.

What if the eero app can't find the new device?

Don't start resetting everything. First, make sure the new eero has power and keep your phone close to it while the app searches.

Bluetooth and the app permissions on your phone can also matter during setup. If the eero still doesn't appear, restart the app and the new device, then try adding it again.

If the app can't find your existing network either, that's a different problem and worth sorting out before adding another eero.

Give the network a little time after setup

Once the extender is added, let the network settle before judging the results. Devices may reconnect to different eeros as you move around the house, and the strongest connection isn't always the physically closest device.

If one phone or laptop seems determined to hang onto a weaker connection, toggling Wi-Fi off and back on can encourage it to reconnect.

FAQ

Does an eero extender create a separate Wi-Fi network?

No. An additional eero joins your existing mesh network, so devices can use the same network name and password around the home.

Where should I put an eero Wi-Fi extender?

Place it between an existing eero and the area with weak Wi-Fi. Putting it directly inside a dead zone can leave it without a strong enough connection to extend.

Does an eero extender need Ethernet?

Not necessarily. Compatible eero devices can communicate wirelessly as part of the mesh, although available connections and features depend on the model.

Why won't the eero app find my new extender?

Check that the eero has power, keep your phone nearby, and make sure Bluetooth and required app permissions are enabled. Restart the app and eero before trying setup again.