How Asurion Complete Protect works on Amazon—everything you need to know

Let’s kick off with a few questions: Do you make the majority of your purchases on Amazon™? Has one of your Amazon purchases ever needed repair, replacement, or technical support? Finally, have you ever spilled coffee on your laptop, or do you regularly spill coffee on it?

If you’ve answered “yes” to all three, you’re a great candidate for Asurion Complete Protect (and, possibly, a new coffee mug).

Asurion Complete Protect is for people who often buy products from Amazon and want to protect those purchases. It’s a monthly subscription-based protection plan on Amazon that covers the devices in your life.

But how does Asurion Complete Protect work exactly? Whether you're weighing your options or you just signed up and want to explore your benefits, this guide breaks it down.

What is Asurion Complete Protect?

Asurion Complete Protect is a monthly protection plan available through Amazon. Unlike traditional warranties that cover just one product for a fixed term, this plan protects nearly all the eligible purchases in your household under one flexible subscription.

You can buy it directly from Amazon, and once active, you can relax knowing your eligible covered devices have protection against breakdowns, accidental damage from handling for eligible devices, and more. 

Asurion Complete Protect coverage: What's included?

This plan covers a wide range of products available on Amazon, including:

• Laptops
• Tablets
• Smartwatches
• Gaming consoles
• Kitchen appliances
• Luggage
• Furniture
• Vacuums
• Smart home devices (like Alexa speakers or smart doorbells)
• Headphones and earbuds
• And more.

What’s not covered by Asurion Complete Protect?

Like most extended warranty programs, Asurion Complete Protect has some exclusions. This plan does not cover:

• Some large-scale appliances
• Products intended for commercial or business use (machinery, equipment used for business purposes)
• Lost or stolen items

Always check the Asurion plan details or the program terms and conditions on Amazon to make sure your devices are eligible.

How claims work for Asurion Complete Protect

Filing a claim is simple. You can do it by website or by phone. Here’s a step-by-step:

1. Log in and select the device you're having trouble with.
2. Describe the issue and how the damage happened.
3. Once your claim is approved, schedule service. For many items, as soon as same-day repair or as soon as next-day replacement is available.
4. Pay your service fee, if applicable.
5. Get your device fixed, replaced, or receive a reimbursement.

Claims are usually resolved fast, and the customer support is available 24/7, which is great for late-night tech issues.

How Asurion Complete Protect differs from traditional warranties

Unlike standard extended warranties that only cover one device for a set time, Asurion Complete Protect is:

• Subscription-based. Pay monthly, cancel anytime.
• Broad. Covers multiple devices; prior coverage is for items one year back at the time of purchase.
• Flexible. No need to buy protection per item.
• Support-focused. Includes 24/7 expert tech help for setup, troubleshooting, and more.

If you’re constantly upgrading or have a house full of gadgets, it’s a smarter, more flexible alternative to fixed-term warranties.

Is a protection plan worth it?

If you value convenience, fast repairs, and broad protection for all your tech, the device protection Amazon offers through Asurion Complete Protect is absolutely worth considering. Especially when accidents are just a spilled drink or a clumsy moment away.

So the next time your tablet takes a tumble or your smart speaker goes silent, you’ll be glad you asked, “How does Asurion Complete Protect work?” and decided to sign up.

FAQ

How do I get Asurion Complete Protect on Amazon?

You can sign up for Asurion Complete Protect directly through Amazon. Just search for “Asurion Complete Protect” and follow the prompts to subscribe. Once you’re signed up, your eligible purchases will be covered automatically. You’ll also get access to 24/7 tech support.

What does Asurion Complete Protect cover?

Asurion Complete Protect covers a wide range of tech, including laptops, tablets, TVs, smart home devices, and more

How do I file a claim with Asurion Complete Protect?

It’s simple! There are two ways to file a claim:

• Online: Visit asurion.com/amazon. You’ll need your order number and purchase date to submit a claim.
• By phone: Call us at 1-866-551-5924 and we’ll walk you through it.

Most claims are approved within minutes. For eligible items, same-day repair may be available.

Does Asurion Complete Protect cover past purchases?

Yes, Asurion Complete Protect covers eligible Amazon purchases made within the past 90 days, as well as future purchases after you enroll. This allows you to protect eligible items you’ve already bought without purchasing separate plans for each one.

What’s the difference between a manufacturer’s warranty and an Asurion Complete Protect plan?


A manufacturer’s warranty typically only covers manufacturer defects for a limited time, but Asurion Complete Protect goes beyond that. It includes:

• Accidental damage from handling
• Tech support
• Coverage for all eligible devices under one plan as long as you’re subscribed.

It could be a better fit if you shop a lot on Amazon or feel most comfortable with an extra layer of protection for your purchases.

Can I cancel Asurion Complete Protect anytime?

Yes, you can cancel your Asurion Complete Protect subscription at any time through your Amazon account. Go to your memberships or services, find your plan, and follow the cancellation steps. *Asurion Complete Protect is a service contract that is different from a product warranty provided by a manufacturer. It does not extend the term of any manufacturer’s warranty.