AsurionuBreakiFix
StoresMy Account
logo
  • Claims

    Claims

    Broken tech is frustrating. Your claims don’t have to be.

    Get started

    Start a new claim

    Get a repair, replacement, or reimbursement for your eligible device.

    Track or manage a claim

    Resume or check the status of an open claim.

    What to expect

    Learn more about your coverage and how claims work.

    Calculate my deductible/service fee

    Get a personalized estimate for your device.

    Claim FAQs

    Get answers to the most frequently asked claims questions.

  • Get tech support

    Get expert help anytime, anywhere

    Our experts help you get the most out of your plan with premium expert tech support.

    Get tech support

    Connect with an expert

    We’re here for for all of your tech needs.

    Download our apps

    Get access to an app that has all your benefits in one place.

    Tech tips

    Tips, tricks, and how-to’s to keep you connected.

    New phone? Get set up

    Get activated and navigate data transfer or SIM issues.

    Streaming issues?

    Troubleshoot Wi-Fi and router problems with an expert.

    Extend my battery life

    Learn how to get more out of every charge.

  • Repair a device

    What can we help you with today?

    Get a fast repair without a plan—
it’s simple at any uBreakiFix® store.

    Get started
    Appliance

    Appliance

    All repair options

    All repair options

  • Protect your tech

    Handled with care

    From laptops to stovetops, we protect the stuff you rely on most with care.

    Explore tech care

    Find a plan

    Protection you can count on from brands you trust.

    Phone care plans

    Protection, repairs, and more through your carrier.

    Start or track a claim

    Start a new claim or check status of an open one.

Claims
logo
Claims
Claims
Skip to main content

How to set up voice chat on PS5

Lifestyle image of yound man gaming with a controller and headset

💡 Need to know

  • PS5 supports two voice systems. Use Party Chat for PlayStation-only players or Discord for cross-platform.
  • Up to 16 players can join Party Chat. Perfect for full squads.
  • A headset sounds better than the controller mic. Clearer comms = fewer in-game disasters.

Debating strategy and joking with your squad is half the fun of multiplayer gaming. But you probably can't invite your friends over to your living room every time you switch on your PlayStation® 5. With voice chat, you can socialize with other players from anywhere. 

Not sure how to start chatting? Asurion Experts love to game, and they know how frustrating it can be when you can't tell your teammates which way to go. If you're trying to figure out add friends on PlayStation 5 or set up Discord voice chat for gaming, they've got the answers you need. Here's how to set up voice chat on PS5™. 

How to use PlayStation party chat

PS5's built-in party chat feature lets you talk with up to 16 players at once. You can use it to talk to your team in the same game without competitors eavesdropping on your conversation. Or have a voice chat while you play Fortnite, your buddy plays Hogwarts Legacy, and a third friend makes dinner with their headset on. 

Follow these PS5 party chat setup steps: 

  1. Press the PS button on your controller to access the control center. 
  2. Click Game Base. 
  3. Open the Parties tab and click Start Party. 
  4. Choose between an open or closed party. An open party lets any friends of party members join the conversation, while a closed party is invite-only. 
  5. Follow the on-screen prompts to start the party. 

Creating a closed party gives you the most PS5 voice chat privacy, because random friends can't join your conversation. However, you'll need to invite your friends. Here's how: 

  1. When you're inside the party, press the PS button to return to the control center. 
  2. Click the voice chat card. 
  3. Click Share Party Link.
  4. Use your smartphone to scan the QR code to get the invitation link. 
  5. Send the link to anyone you want to invite. 

Bought it? Protect it.

Get coverage for life's unexpected moments. Future you will thank you.

Explore care plans

How to use Discord on PS5

The PS5 party chat only works with other PlayStation consoles and the PlayStation App. Using Discord on PS5 lets you participate in cross-platform chats. For example, you could play Helldivers 2 on PS5 while your friend plays on their PC, and you can talk together on Discord. 

Link your PlayStation Network account with your Discord account

  1. Open the control center by pressing the PS button. 
  2. Click Game Base. 
  3. Select Discord > Link Account. 
  4. Follow the on-screen prompts to connect your accounts. 

Chat with friends using Discord on PS5

  1. In the control center, click Game Base. 
  2. Open the Discord tab and click Direct Voice Chats. 
  3. Pick the player or group you want to call. 
  4. Click Start Voice Chat or Join. 

Transfer your call from the mobile app

  1. On your smartphone, swipe on the screen to open the voice options menu. 
  2. Tap Join on PlayStation. 
  3. Pick your PS5 from the list of available devices. 
  4. Tap Join Call on PlayStation. 

Switch from your desktop browser

  1. Click Transfer to console. 
  2. Click Transfer to PlayStation and pick your console from the list. 
  3. Select Transfer Voice. 

Once you've joined a voice chat on Discord, you can communicate with other members through your DualSense microphone or an attached headset. The audio often sounds clearer on a headset, because the microphone is closer to your mouth. Consider upgrading if your friends' voices sound fuzzy or cut out during a critical in-game battle.  

Adjust your microphone and privacy settings

You might find it distracting to hear loud shouting in your ear while playing online on your PS5. Here's how to tweak the PS5 microphone settings: 

  1. Press the PS button to open the control center. 
  2. Click Mic. 
  3. Select Adjust Microphone Level to turn the volume up or down. 
  4. If you'd prefer to always start conversations on mute, click Microphone Status When Logged In and switch it to Mute. 

You can also adjust the balance between gameplay sounds and the volume of the chat: 

  1. Open the control center. 
  2. Click Sound > Volume. 
  3. Use the slider bars to adjust the volume from your headphones and controller speaker. 

The Party Chat settings also make it easy to control who can contact you. Use these simple steps to tweak them: 

  1. Open Settings and click Users and Accounts. 
  2. Click Privacy > View and Customize Your Privacy Settings. 
  3. Click Personal Info | Messaging to decide who can contact you. 

Stay covered. Stay connected.

Don’t let breaks and malfunctions set you back. Explore protection plans that can help cover life's unexpected moments with live expert support and fast repairs designed to get you back up and running quickly. Find the care plan option right for your devices—and your budget.


FAQ

Why isn’t my PS5 voice chat working?

Check that your mic isn’t muted and your headset is fully connected. Then verify your audio input device in the control center.

Can you use Discord voice chat directly on PS5?

Yes. Link your PlayStation Network account to Discord and transfer voice chat to your console.

How do I fix PS5 mic not picking up my voice?

Go to Mic settings and adjust the input level. Make sure the correct microphone is selected.

How many people can join a PS5 party chat?

Up to 16 players can join a single Party Chat session.

The Asurion® trademarks and logos are the property of Asurion, LLC. All rights reserved. All other trademarks are the property of their respective owners. Asurion is not affiliated with, sponsored by, or endorsed by any of the respective owners of the other trademarks appearing herein.

SonyGamingHome Tech
  • SHARE THIS ARTICLE

Protect it before you need to.

Get hands-on help and quick repairs for your phone, home tech and more—because life happens.

Explore care plans

You may also be interested in:

5 bad habits that are ruining your expensive tech

There's a right way and a wrong way to take care of your devices. Discover five simple tips for increasing your favorite tech gadget's lifespan.

Two phones sharing home network login info using QR code

How to create and share a Wi-Fi QR code

Ready to ditch the long passwords? Learn how to create a Wi-Fi QR code on Android, iPhone, or your computer to share your network in seconds.

Man setting up smart camera in home securely

Protect your smart security cameras from hackers

Asurion Experts share their tips for keeping your smart security cameras safe.

Asurion Logo
Protection Plans
Mobile Protection
iPhone Protection
Samsung Phone Protection
Asurion Home+
Asurion Appliance+
Asurion Complete Protect
Verizon Mobility and Home Tech Plans
AT&T Mobility and Home Tech Plans
All Protection Plans
Tech Help
Tech Tips
Start or Track a Claim
How to File a Claim
Mobile App Center
Tech Help
Tech Service Features
Tech Expert Stories
Tech Help FAQs
Repair Services
Cracked Screen Repair
Tech Repair
About Asurion
About Asurion
Leadership
Corporate Responsibility
Partnerships
Recognition and Reviews
Careers
Newsroom
Contact Asurion
Report a security vulnerability

Terms of Use
Asurion Privacy Notice
Sitemap
©Asurion 2026