How to turn off Wi-Fi Calling on your iPhone
⚡ Fast fix
- Go to Settings > Phone > Wi-Fi Calling and toggle it off.
- Dual SIM? Turn it off for each line separately.
- Dropped calls? This forces everything over cellular.
- You can flip it back on anytime if signal gets weak.
When you enable Wi-Fi Calling on your iPhone®, you can make and answer phone calls using your home’s Wi-Fi® network. It’s a convenient feature when your cell signal drops. But when your phone keeps switching between the mobile network and Wi-Fi, it may stutter and drop calls. If you’re wondering about how to turn off Wi-Fi Calling on an iPhone, you’re in the right place.
At Asurion, we help millions of people with all their tech needs every day. Whether you want to use your phone as a Wi-Fi hotspot, fix an iPhone running slowly, or troubleshoot a phone that won’t connect to Wi-Fi, we’ll help you sort out the issues that get in the way.
Understanding what Wi-Fi Calling does
Wi-Fi Calling lets your iPhone place calls and send texts over a Wi-Fi network instead of relying solely on your carrier’s signal. The technology routes your calls over the internet to your mobile provider when your cellular service is weak.
When enabled, Wi-Fi Calling lets your device search for the strongest connection between your cellular network and Wi-Fi. Your carrier still handles the call, but audio or text traffic travels over the internet when Wi-Fi is stronger.
Why would you turn off Wi-Fi Calling on an iPhone?
Most of the time, Wi-Fi Calling works smoothly. But users turn it off for several reasons:
- Call quality issues: Frequent switching between Wi-Fi and cellular can degrade call quality or cause call drops.
- Privacy concerns: Wi-Fi traffic travels over the network you’re connected to—including public Wi-Fi.
- Network control: Some users prefer their phone to remain only on their carrier’s network.
After you turn off Wi-Fi Calling, all calls and texts will go directly through your carrier’s network, and quality will depend only on cellular signal strength.
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Turning off Wi-Fi Calling on your iPhone
- Open Settings and select Phone.
- Tap Wi-Fi Calling.
- Switch off Wi-Fi Calling on This iPhone.
If your iPhone supports dual SIMs:
- Go to Settings > Cellular.
- Select the line you want to disable Wi-Fi Calling on.
- Select Wi-Fi Calling, then toggle off Wi-Fi Calling on This iPhone.
Adjusting network and carrier settings
Still experiencing call quality issues?
Go to Settings > Cellular > Cellular Data Options and choose your preferred network.
If signal is weak, try moving closer to a window or stronger reception zone.
When to turn Wi-Fi Calling back on
To re-enable:
Go to Settings > Phone > Wi-Fi Calling and toggle it back on.
Tried these steps and still need help? We got you. Get your tech problem solved when you call or chat with an expert now.
FAQ
Does turning off Wi-Fi Calling affect my cellular plan?
No. It only changes how calls are routed. Your carrier plan stays the same.
Why does my iPhone keep switching between Wi-Fi and cellular during calls?
Your device automatically chooses the strongest signal. If both signals are weak, switching can cause call drops.
Will turning off Wi-Fi Calling improve battery life?
It can slightly improve battery life because your phone won’t constantly monitor both signals.
Can I turn Wi-Fi Calling back on later?
Yes. Just go to Settings > Phone > Wi-Fi Calling and toggle it back on.
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