Why does my Wi-Fi keep disconnecting? How to improve your connection

⚡Fast Fix

• Move your device closer to the router.
• Eliminate interference caused by thick walls, other devices, or appliances.
• Update your router firmware and device settings.
• Switch to a different Wi-Fi band—move some devices from 2.4 GHz to 5 GHz.

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It’s incredibly frustrating when you’re trying to use the internet on your home Wi-Fi, but the connection keeps dropping. You may feel like shouting, “Why does my Wi-Fi keep disconnecting?!”

Part of what makes an unstable or disconnected Wi-Fi issue tricky is that multiple factors could be the cause. But don’t worry. There are lots of easy tips you can try to fix these drops.

At Asurion, we’ve seen every Wi-Fi issue and know how to get your connection back on track. Try these solutions.

Common causes of Wi-Fi disconnects

If your Wi-Fi keeps disconnecting, the issue probably comes down to one of these causes:

Router placement

Placing your router far from the area where you want to connect to the internet often results in a weak connection. Place the router in a central area of your home to ensure a stronger connection in all rooms. Generally, the further away you are from the router, the weaker your internet connection will be. If your hotspot isn't working, you may need to bring your device closer, too.

Interference

Obstacles or other devices can also interfere with your Wi-Fi connections. For example, if your phone keeps disconnecting from Wi-Fi, the issue could be a thick wall between your device and the router.

Check for physical obstructions, such as thick walls, concrete, or metal, that could affect your connection. Don’t put your router behind large furniture or other electronics. Microwaves, in particular, can disrupt the signal.

Also, neighboring Wi-Fi networks may create interference. Try connecting to a different Wi-Fi band, such as 5 GHz, on compatible devices to reduce congestion.

Outdated firmware or hardware

Like any other technology, routers don’t work well forever. If your Chromebook® keeps disconnecting from Wi-Fi, or you’re having other connection issues, it may be time to update your router hardware. You can typically get a new router through your internet service provider (ISP) or buy one from a third-party vendor. Just make sure the router is compatible with your ISP.

Also, it’s a good idea to periodically update your router firmware. The best way to do this is to plug your computer into the router with an Ethernet cable and find the update, typically under a section like Settings or Administration.

Fix router and network settings

When too many devices are connected to the same Wi-Fi channel, the signal becomes congested. It’s like a traffic jam, and it creates slower loading speeds and Wi-Fi that keeps disconnecting.

The solution is connecting some compatible devices to a different Wi-Fi channel. If most of your devices are on the 2.4 GHz band, switch some over to the 5 GHz band. Keep in mind that the 5 GHz band can offer faster speeds but has a shorter range. Keep devices connected to the 5 GHz band closer to the router.

Reduce device overload and signal interference

If any devices you’re not using are connected to the network, disconnect them. They’re crowding the network unnecessarily.

Similarly, if you have Bluetooth® devices running but not in use, turn them off. The Bluetooth signal can interrupt your Wi-Fi.

Try moving streaming or gaming devices closer to the router as well. Because these activities require a stronger internet connection, it’s better to have the devices closer to the router to avoid signal issues.

Update software and reset network settings

Updating your router firmware and devices can quickly fix performance and security issues. Take the time to complete the updates regularly, but especially when your Wi-Fi connection keeps dropping.

It’s also a good idea to refresh the Wi-Fi settings on your phones, laptops, and tablets. “Forget” your network and then reconnect to potentially fix your connection issues. As a last resort, you can factory reset your devices or your router (or both).

A general recommendation is to replace your router or modem every three to five years. However, if you’re experiencing slow speeds, Wi-Fi but no internet, or your Wi-Fi keeps disconnecting from your laptop, you may need to replace it sooner.