October 17th, 2025
Asurion Announces Agreement with Sparklight® to Launch TechAssist Plans Simplifying Home Tech Protection and Support
Customers get expert help and protection for TVs, computers, smart devices, wearables, and more
NASHVILLE, Tenn. – Oct. 17, 2025 – Asurion®, the global leader in tech care, today announced a new agreement with leading broadband communications provider Sparklight® to deliver TechAssist, a suite of tech protection and support plans designed to give customers peace of mind for the devices they rely on most. Whether customers want to protect all their favorite tech devices or just want someone to call when tech issues arise, there is a TechAssist plan to meet their needs.
A Plan for Every Household
- TechAssist provides live, expert support for everyday tech issues with TVs, computers, gaming systems, wearables, smart speakers, and nearly any other home tech device.
- TechAssist Protect includes all the support of TechAssist, plus protection for home entertainment devices like TVs, gaming consoles, soundbars, speakers, and headphones. Coverage includes mechanical and electrical failures as well as accidental damage for eligible portable devices – with no registration or receipts required.
- TechAssist Complete is the most comprehensive plan, combining the support and protection of TechAssist and TechAssist Protect with added coverage for smart devices and home office essentials, including computers, tablets, printers, smart watches, thermostats, doorbells, and more.
Tech Help Starting Day One
With every plan, customers get access to expert tech support starting on day one of enrollment, while device protection coverage begins on day 31. Support is available seven days a week, with no limit to how many times a customer can call for help.
Trusted Tech Care Experts
With thousands of experts nationwide, plus an industry-leading logistics network, Asurion resolves millions of tech issues each year across thousands of device types – helping customers set up, protect, repair, or replace the technology they depend on.
“It’s a tremendous privilege to be trusted with partners’ customer experiences – and one we don’t take lightly,” said Wendy Lowenthal, VPGM of Client Services at Asurion. “For customers, there’s so much value and comfort in having a go-to contact when tech troubles interrupt life, and we’re proud to be the ones on the other end of the phone, helping them navigate those moments with empathy and expertise.”
For more information, visit: www.asurion.com/partner/sparklight/.
About Asurion
Asurion is the leading global tech care company providing protection, repair, replacement, and 24/7 support for all the technology in consumers’ lives. With thousands of experts ready to help whenever and wherever, Asurion proudly cares for millions of customers with thousands of different devices. Asurion provides world-class customer experiences that keep tech running, with seamless, intelligent care for nearly every connected device in the home, from phones to major appliances and everything in between. Asurion is ready to help however you need it — online, over the phone, in your neighborhood, or even at your doorstep. We are a partner to the largest enterprise brands, serving over 100 clients. For more information, visit asurion.com.
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