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    Claims

    Broken tech is frustrating. Your claims don’t have to be.

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    Start a new claim

    Get a repair, replacement, or reimbursement for your eligible device.

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    Resume or check the status of an open claim.

    What to expect

    Learn more about your coverage and how claims work.

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    Get a personalized estimate for your device.

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    Get answers to the most frequently asked claims questions.

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Claims
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Your Asurion Tech Care questions, answered

To learn more about Asurion Tech Care, browse our frequently asked questions.

Coverage details

Claims

Plan benefits

Managing your plan
Terms of Use
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Getting started

For more information, about how Asurion Tech Care works.
An Asurion Tech Care plan (also referred to as an extended service plan [ESP] or extended service contract [ESC]) provides coverage for phones, home tech, and major appliances above and beyond the terms and life of a manufacturer's warranty. When a covered device breaks or stops working, we'll repair, replace, or reimburse you for your device. Upgrade options to replace your device may also be available to you for an additional fee.
We offer several plan tiers to fit your household's needs. Your choice depends on how many devices you want to protect.  
Need to protect more phones? Add up to 3 additional devices for just $10/month + tax each.
You can purchase an Asurion Tech Care plan at your local
uBreakiFix® by Asurion store.
Tech support begins immediately. Coverage for repairs and replacements starts 30 days after registering each device.
After enrolling, register each device you want to protect
online or by calling us at (855) 357-8324. You can add or swap devices anytime. Please note coverage for each new device begins 30 days after registration.
For most devices, we only need basic information like the brand, type, and age. For phones, we'll also ask for the model and phone number.
Sorry, no. Devices damaged before coverage begins (typically 30 days after registration) are not covered under the plan. If you need repairs for a device that was damaged prior to coverage or isn't covered by the Asurion Tech Care plan, our stores can help. Feel free to
schedule a service online or
visit one of our 700+ stores.
For more details, please refer to the 
Asurion Tech Care Terms and Conditions. 

Coverage details

Asurion Tech Care covers a wide range of products you use daily. You can mix and match from the following categories:  
  • Mobile phones: Any smartphone, regardless of brand. 
  • Home tech: Computers (desktops, laptops, tablets), TVs, gaming consoles, printers, and more. 
  • Smart home tech: Smart thermostats, video doorbells, security cameras, and more.
  • Major appliances: Refrigerators, washers, dryers, dishwashers, ovens, and more.
All products must be under 20 years old to be eligible for coverage. 
Asurion Tech Care protects your devices from a variety of common issues, including:
  • Mechanical or electrical breakdowns: Failures from normal use, like a device that won't turn on or an appliance that suddenly stops working. 
  • Power surges: Damage from electrical surges (coverage begins 30 days after registration). 
  • Accidental damage from handling (ADH): Drops, spills, and cracked screens coverage for eligible portable devices like phones, laptops, and tablets (coverage begins 30 days after registration). 
For a complete list, please refer to the Asurion Tech Care Terms and Conditions. 
We work hard to cover as much as possible, but a few things fall outside of your plan, such as:

1. Loss or theft of a device.
If this happens, protect your information by
following our guide.

2. Preexisting or cosmetic device issues.
  • Issues that occurred before coverage started. 
  • Scratches or dents that don't affect functionality. 
  • Routine maintenance or part replacements.
If you need device cleaning, battery replacement, and more, just
schedule an appointment at your nearest
uBreakiFix® by Asurion store. 

For a complete list, please refer to the 
Asurion Tech Care Terms and Conditions. 
You can file as many claims as needed. However, each plan has a rolling 12-month coverage limit, which is the total amount we’ll pay for repairs, replacements, and reimbursements within any 12-month period. This limit varies by plan:
  • 5-Device Plan: $4,000
  • 10-Device Plan: $7,000
  • 15-Device Plan: $12,000
Every approved claim counts toward this 12-month limit.
Asurion Tech Care brings together the best features of Asurion Home+ and Asurion Appliance+ into one simple plan. While Asurion Home+ covered home electronics and Asurion Appliance+ protected major appliances, Asurion Tech Care includes both, plus mobile phones. With this all-in-one approach, you get one plan, one point of contact, and one predictable monthly bill for all your essential devices.

Claims

Filing a claim is easy and doesn’t require receipts. You can
file a claim online or by calling us anytime at (855) 357-8324. You’ll be asked to provide basic information about the device and what happened to it.  
  1. We review your claim and let you know if it’s approved.
  2. Once approved, choose your preferred solution. Depending on your device and issue, you may be able to select a repair, replacement, or reimbursement. Upgrade options to replace your device may also be available for an additional fee.
  3. Track your claim status anytime.
    Sign into your account     for real-time updates.
For each approved claim, a service fee may apply. The fee varies depending on your device type and the repair or replacement option you choose. 
  • Phone - Repair fee: $29, Replacement fee: $99
  • Home tech - Repair fee: $0, Replacement fee: $0, $49, or $99 (varies by device)
  • Appliance - Repair fee: $99, Replacement fee: Not available
Ready for an upgrade? Get a newer model when available for an additional fee (it’s often much less than buying brand new).
We’ll provide a like-for-like product or the closest comparable model available. Your replacement device may be new, refurbished, or remanufactured, but you can rest assured knowing that all our refurbished devices go through a rigorous 64-step renewal process to meet our quality standards.
In some cases, you might be offered the option to upgrade to a newer or better device instead of getting a direct replacement. If you choose this option, you’ll receive a credit equal to the fair market value of your old device, which you can use toward buying the new one. An additional upgrade fee will apply.  
If you receive a replacement or upgrade, you must return your old device using the prepaid mailer provided within 14 days to avoid extra fees.

Plan benefits

If you go 12 months without filing a claim, we’ll automatically send you a credit for your next month’s payment, essentially giving you money back just for staying claim-free. This way, you’re always covered if something goes wrong, and if it doesn’t, you’re rewarded with savings. It’s a win-win.
Your Asurion Tech Care plan includes unlimited 24/7 access to our team of tech experts. This benefit starts the day you enroll and covers not only your registered devices but also all the tech in your home. Whether you’re setting up something new, troubleshooting a Wi-Fi issue, or just have a quick “how-to” question, our experts are always ready to help.
Call our experts at (855) 357-8324 or
sign into your account to access your tech support benefit. For devices such as phones and laptops, visit a
uBreakiFix® by Asurion store for in-person help.

Managing your plan

Yes, you can upgrade or downgrade anytime to fit your needs. If you add more devices to your home, you can move to a higher tier to get more coverage slots. If you find you don't need as much coverage, you can also switch to a lower tier. 
Absolutely!
Sign into your account anytime to swap your registered devices. Here are a few things to keep in mind:
  • When you remove a device, its coverage ends right away.
  • When you add a new device, there’s a 30-day waiting period before full coverage for breakdowns and accidental damage begins (with a few exceptions).
  • Add up to 3 additional devices for $10/month + tax per device.
Yes, there are a few scenarios where we’ll waive the waiting period:
  • Asurion-provided replacements: If we send you a replacement device as part of a claim, the device is covered immediately.
  • Same-type appliance swap: If you replace a registered appliance with a new one of the same type (e.g. a fridge for a fridge), the new appliance is covered immediately. 
  • Mobile number transfer: If you move your registered phone number to a new phone, the new phone is covered immediately.
Sign into your account to view your remaining claim limit and claim history.
You can cancel your month-to-month plan anytime for any reason. The easiest way to cancel is by
signing into your account and going to the billing section. You can also call us at (855) 357-8324 to cancel.
When you cancel, your coverage continues for 30 days after your cancellation date, and you won’t be billed for the following month. If you have an approved claim in progress, your plan stays active until it’s fully resolved.
Yes! If you’re looking to save money but still want some protection, we have other options for you. Just give us a call at (855) 357-8324 and we’ll help you find the right plan for your needs.