Frequently asked questions

We’ll help keep your business connected
Verizon Business Complete is the easy way to manage your smartphones and get direct support 24/7.
1. For Verizon Business Complete Preferred and Standard: Unlimited 4G LTE, 5G & 5G Ultra-Wideband (UW) data; in times of congestion, your 4G LTE & 5G smartphone & mobile hotspot data may be temporarily slower than other traffic after 50 GB/line/mo. After 25 GB/line/mo high-speed mobile hotspot data, mobile hotspot data reduce to speeds up to 600 Kbps (4G LTE & 5G) and 3 Mbps (5G UW) for the rest of the month. Domestic data roaming at 2G speeds. Unlimited talk & text also available in Canada & Mexico along with 2 GB of high-speed data per 24 hours with unlimited data at 3G speeds thereafter. If more than 50% of your total talk, text or data usage in a 60-day period is in Canada or Mexico, use of those services in those countries may be removed or limited. Call Filter & Mobile Device Management activation required. For Verizon Business Complete Essentials: Plan includes Unlimited 5G Ultra-Wideband (UW) & unlimited 5G, 4G LTE. In times of congestion, your smartphone data may be temporarily slower than other traffic, reduced to 150Mbps after 15 GB/line/month. 5G access requires a 5G capable device. After 5 GB/line/month of high-speed mobile hotspot data, mobile hotspot data speeds reduce to 1.5 Mbps for the rest of the month. Unlimited talk & text also available in Canada & Mexico along with 2 GB of high-speed data per 24 hours with unlimited data at 3G speeds thereafter. If more than 50% of your total talk, text or data usage in a 60-day period is in Canada or Mexico, use of those services in those countries may be removed or limited. Video streaming at 480p. Verizon Call Filter & Verizon Mobile Device Management activation required. Domestic data roaming at 2G speeds. Verizon Business Complete Essentials is not currently available in New York or for New York customers. Additional terms apply. For Verizon Business Complete Essentials - Tablet: Plan includes 5GB of 5G Ultra-Wideband (UW) and Unlimited 5G, 4G LTE. In times of congestion, your 5G/4G LTE device data may be temporarily slower than other traffic after 5 GB line/month. 5G access requires a 5G capable device. Mobile hotspot is unavailable. Domestic data roaming at 2G speeds. Video streaming at 720p. In Canada and Mexico, you get 2 GB of high-speed data per 24 hours with unlimited data at 3G speeds thereafter. If more than 50% of your total data usage in a 60-day period is in Canada or Mexico, use of those services in those countries may be removed or limited. Not available for machine-to-machine services. Verizon Business Complete Essentials - Tablet is not currently available in New York or for New York customers. Additional terms apply.
2. Select smartphones that only have a cracked front screen are eligible for cracked screen repair (smartphones with damage to the back glass or other damaged components beyond front glass are not eligible for cracked screen repair). Subject to parts availability, in select locations, which are subject to change at any time. Availability of same-day repair depends on criteria such as claim approval time and technician availability. Repairs are performed by an Asurion certified technician and come with a 12-month warranty. Eligibility for cracked screen repair will be determined at time of claim approval. Visit phoneclaim.com/verizon to check current device eligibility. This benefit is provided by Wireless Phone Protection for Verizon Business Complete.
3. Available for approved Wireless Phone Protection for Verizon Business Complete insurance claims for select smartphones in certain locations, which are subject to change at any time. Contingent on a number of criteria, including claim approval time, customer location and technician/inventory availability. Eligibility determined at time of claim approval. Replacement device could be new or refurbished. The Same Day Delivery and Setup benefit is provided by Verizon Business Core Mobile Bundle.
4. Available in select locations and for select laptops, which are subject to change at any time. Laptop health checkups are limited to diagnostic exams only and do not include troubleshooting, triage, repair, or replacement services. Antivirus software installation, scanning, and virus removal (if applicable) will also be provided. This benefit is provided by Verizon Business Core Mobile Bundle.
To access this exclusive benefit, bring this code to your local store:
SKU: 267432
COMPANY: 9471
5. Device sanitization is only available in select locations, which are subject to change at any time. Availability of device sanitization is for most smartphones and is contingent on certain criteria, including device type and technician availability. Device performance checks are a web-based service. These services are diagnostic only and do not include troubleshooting, triage, repair, or replacement services. These benefits are provided by Verizon Business Core Mobile Bundle.
To access this exclusive benefit, bring this code to your local store:
SKU: 267431
COMPANY: 9470
6. Lost, stolen or damaged device replacements are provided by provided by Wireless Phone Protection for Verizon Business Complete, which is insurance coverage underwritten in Georgia by LM General Insurance Company (Boston, MA), in Indiana by Indiana Insurance Company (Boston, MA), in Louisiana, by Liberty Personal Insurance Company (Boston, MA), in New Jersey by Liberty Mutual Mid-Atlantic Insurance Company (Boston, MA), and in all other states by Liberty Insurance Underwriters Inc. (Boston, MA) or one of its insurance company affiliates. Asurion Insurance Services, Inc. (in California, Agent License #0B35141; in Iowa, Agent License #1001000131), is the Agent and provides the claims servicing under this program.