What to do when your Ring speaker stops working

⚡ Fast fix

• Turn the sound up—Check the phone or tablet volume before digging into Ring settings.
• Check Live View—Make sure the speaker icon isn’t muted.
• Try another device—Working audio elsewhere points back to the original phone or tablet.
• Still getting silence?
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Ring™ Live View opens, the picture looks fine, and then the person at the door starts talking with absolutely no sound coming through. Or maybe they can hear you, but you can’t hear them.

Asurion Experts help people get more out of their home tech every day, and Ring audio problems are easier to narrow down when you pay attention to which part of the conversation has gone quiet. Here’s where we’d start.

Check the Live View audio controls

Open Live View, turn up the volume on the phone or tablet, and look at the speaker or megaphone control. If it’s muted, turn it back on and test the conversation again. Ring’s Live View controls manage the microphone and incoming audio separately, so one can work while the other stays silent.

Try another phone or tablet

Open the same Ring device on another authorized phone or tablet and start Live View. If the sound works normally there, the Ring camera or doorbell is clearly sending audio; the original phone is where we’d stay focused.

Check its media volume, restart it, update the Ring app, and make sure audio isn’t being routed through connected headphones or another Bluetooth device.

Check Ring’s audio privacy setting

If there’s no sound on more than one phone, open the Ring app and go to Devices > your device > Device Settings > Privacy Settings. On supported devices, make sure Audio Streaming and Recording is turned on.

This setting affects whether audio is available from the Ring device at all, so it’s worth checking before restarting the whole network.

If the audio cuts in and out, check the connection

Choppy, delayed, or robotic sound usually points in a different direction than complete silence. Check the Ring device under Device Health and look at its connection status. Then:

1. Reboot the Ring device from Device Health if that option is available.
2. Restart the modem and router.
3. Test Live View again once everything reconnects.

If the Ring device is also dropping offline, our guide to fixing a Ring doorbell that won’t connect to Wi-Fi can help with the connection first.

One-way talk points to the other side of the conversation

If you can hear the visitor perfectly but they can’t hear you, the speaker probably isn’t the part to troubleshoot. Make sure the microphone button is on in Live View and that the Ring app has permission to use the phone’s microphone.

If neither direction works after checking the audio controls, privacy setting, another phone, and Wi-Fi, our broader guide to fixing a Ring doorbell that isn’t working can help rule out power and device-level problems.

FAQ

Why can’t I hear someone through my Ring doorbell?

Start with the phone or tablet volume and the speaker control in Live View. If another phone can hear the visitor normally, the original device is the better place to troubleshoot.

Why can someone hear me on Ring but I can’t hear them?

That usually points toward incoming audio. Check the Live View speaker control, phone volume, and Ring audio privacy settings.

Can Wi-Fi make Ring audio cut out?

Absolutely. An unstable connection can make two-way audio delayed, choppy, or intermittent.

Why does Ring audio work on one phone but not another?

The Ring device is probably doing its job. Check the problem phone’s volume, app version, audio routing, and settings.

Should I reset my Ring doorbell if the speaker isn’t working?

Not first. Audio controls, another phone, privacy settings, a reboot, and Wi-Fi checks are much less disruptive places to start.