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  • Claims

    Claims

    Broken tech is frustrating. Your claims don’t have to be.

    Get started

    Start a new claim

    Get a repair, replacement, or reimbursement for your eligible device.

    Track or manage a claim

    Resume or check the status of an open claim.

    What to expect

    Learn more about your coverage and how claims work.

    Calculate my deductible/service fee

    Get a personalized estimate for your device.

    Claim FAQs

    Get answers to the most frequently asked claims questions.

  • Get tech support

    Get expert help anytime, anywhere

    Our experts help you get the most out of your plan with premium expert tech support.

    Get tech support

    Connect with an expert

    We’re here for for all of your tech needs.

    Download our apps

    Get access to an app that has all your benefits in one place.

    Tech tips

    Tips, tricks, and how-to’s to keep you connected.

    New phone? Get set up

    Get activated and navigate data transfer or SIM issues.

    Streaming issues?

    Troubleshoot Wi-Fi and router problems with an expert.

    Extend my battery life

    Learn how to get more out of every charge.

  • Repair a device

    What can we help you with today?

    Get a fast repair without a plan—
it’s simple at any uBreakiFix® store.

    Get started
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    Appliance

    All repair options

    All repair options

  • Protect your tech

    Handled with care

    From laptops to stovetops, we protect the stuff you rely on most with care.

    Explore tech care

    Find a plan

    Protection you can count on from brands you trust.

    Phone care plans

    Protection, repairs, and more through your carrier.

    Start or track a claim

    Start a new claim or check status of an open one.

Claims
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Claims
Claims
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  • Samsung Galaxy®
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  • FAQs
How to file a claim
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Happy woman talking on the mobile phone

Mobile protection service features

Peace of mind—and a whole lot more

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Asurion mobile protection apps provide

Instant expert help

Reach live tech help in one click anytime you have a device issue.

Your backup plan

Back up contacts, photos and videos over the carrier network or Wi-Fi.

Secure your data

Protect cell phone and personal data from viruses and other malicious software.

We’ve got you covered

You don’t want to wait around after an incident, you want your phone back fast. We can help. And we make it quick, easy, and painless to file a claim 24/7.

Cracked phone screen

Affordable protection

After the unexpected occurs, avoid paying full retail cost for a replacement phone. You’ll have peace of mind, especially if you are leasing or paying off your smartphone.

Next-day replacement

Receive a replacement phone in as little as 24 hours. Rest assured, whether it’s an Apple iPhone, Galaxy Note, Motorola Droid, or another device, we have you covered. Plus, our replacement phones are backed by a one-year warranty.

Comprehensive coverage

We provide unlimited support for setup, troubleshooting, and education for new smartphones, tablets, and connected devices.

Our services are available at carriers and retailers, including:

Verizon
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Cricket
Optimum

Already have mobile phone protection through your carrier?

Download the mobile app to unlock some awesome features.

Visit the mobile app center
Note: Features vary by carrier and program. Check your terms and conditions for full coverage details.

We are here 24/7. Start your claim online any time.

Start or track a claim
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